Shipping policy
Delivery time is estimated from the time your order is shipped. Depending on your shipping destination and the specificity of your order.
FREE Standard Shipping (1 to 7 business days depending on the location)
FedEx 2 Day
FedEx Standard Overnight
FedEx Priority Overnight
The estimated delivery date including the preparation of your order and shipping will be determined at checkout. All Orders are dispatched within 24 hours. Orders are prepared and dispatched Monday through Saturday when placed by 2pm EST (12pm on Saturday) or the following business day when placed after.
Should any items be unavailable, the preparation time may be modified. Availability delays will be communicated.
Return and exchange policy
At Amoboka, your satisfaction is our top priority. If you're not pleased with your order for any reason, please email us at contact@amoboka.com, and we will address your concerns and questions promptly.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@amoboka.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Personalized items produced according to and/or at the request of the customer, products that have been altered, or sealed items that have been unsealed after delivery and cannot be returned for hygiene reasons or health protection cannot be exchanged.
Customer pays for return shipping costs. We advise you to keep all tracking information handy after returning your items for proof of delivery and to take all the necessary precautions to ensure that your product is protected. Items sent back to us without first requesting a return will not be accepted.
Pre - order
What is pre-order? Amoboka has developed this option to allow customers the opportunity to reserve products before production, limiting waste of materials, and to better meet demand for certain products.
When will my pre-ordered items be shipped to me? Amoboka will ship the product after 14-21 days of the date you placed the pre-order. By placing a pre-order, you agree that you are able to wait the indicated time for the product to ship to you, and to be delivered by our carrier.
If a delay or problem with preparing the product for shipment should occur, Amoboka will notify you via the email address you used to make the pre-order, and will advise you of your options in that notice.
When will my card be charged? For pre-orders, your card will be charged in full at or shortly after you place the pre-order. This is necessary to ensure you receive your pre-ordered product promptly.